Refund policy

Aere Return & Replacement Policy

At Aere, we carefully inspect and pack every order before dispatch. Since our products are designed for personal use, we do not accept returns or exchanges once an order has been delivered.

Replacement for Damaged Products

If your product arrives damaged or defective, you may request a replacement within 3 days of delivery.

To be eligible for a replacement:

* The damage must be reported within 3 days of delivery.
* You must provide clear photos and/or an unboxing video showing the product and the damage.
* The product should be unused and kept in its original packaging.
* The replacement request will be reviewed and approved by Aere after verification.
* If approved, Aere will arrange a replacement of the damaged/defective product.
* Replacement is subject to product availability. If the same product is unavailable, Aere may offer an appropriate alternative or another resolution at its discretion.

Non-Returnable Orders

We do not accept returns for:

* Change of mind
* Incorrect product selection
* Preference-related issues such as size, firmness, softness, colour, or comfort
* Products that have been used, washed, altered, or damaged after delivery
* Requests made after the 3-day replacement window

How to Request a Replacement

Please contact us within 3 days of delivery through our customer support channel and provide:

1. Order number
2. Product name
3. Description of the damage/defect
4. Clear photographs of the product and packaging
5. Unboxing video, if available

Our team will review the request and contact you with the next steps.

Important

Aere does not provide refunds or returns for delivered products. Replacement is available only for products that arrive damaged or defective and are reported within 3 days of delivery.

For assistance, contact us at:

Email:  aere.foryou@gmail.com

This policy should be reviewed against applicable Indian consumer-protection requirements before publishing, particularly for defective products.